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Details of the Personal Data Controller

Data for the personal data controller
Formatt Building Products Ltd. registered in the Commercial Register at the Registry Agency, UIC 203252962, with registered office: Bulgaria, Sofia 1606, 2 Dospat Str., Bulgaria, is a data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “Regulation”) and the Bulgarian Personal Data Protection Act (hereinafter the “PDPA”). 

The website http://www.technogipspro.com is owned and operated by Formatt Building Products Ltd. in full compliance with the Regulation and the PDPA.
Contact details of the administrator
Tel .: +359 (2) 805 11 75
Email: sales@technogipspro.com

Purpose
The present Policy aims to provide information about the principles and the way in which Formatt Building Products Ltd., acting in the capacity of data controller, processes personal data of users of the website of the company as well as of the national consumers telephone line, the type of processed personal data, as well as the rights of the personal data subjects. The present Policy, inter alia, is adopted and published in fulfillment of the obligations of Formatt Building Products Ltd. under Art. 13 and Art. 14 of the Regulation.
In case you have any questions or need additional information in regard to your personal data, rights and confidentiality, please contact Format Building Products Ltd. at the contact details listed in item 1 above.

Principles of processing. Legal grounds
Personal data protection is a priority of Format Building Products Ltd. Format Building Products Ltd. does not sell personal data collected by the company to third parties, nor does it process or provide this data to third parties without a legal basis in accordance with the Regulation and the PDPA. Format Building Products Ltd. processes and provides personal data to third parties only in the presence of a proper legal basis for this, including explicit and freely given consent under the Regulation and / or other grounds for processing provided in the Regulation and PDPA.
It is possible that under a law or in case of a court/arbitral/enforcement/security proceedings and/or upon request of a competent authority Formatt Building Products Ltd. to disclose personal data, as well as in case that such disclosure is needed for the purposes of national security, law enforcement or other legislative cases.
It is also possible for personal data to be disclosed if such disclosure is reasonably necessary to protect the legitimate interests of Formatt Building Products Ltd.
It is possible as well, in case of transformation or sale of the whole or part of the company, Format Building Products Ltd.to transfer collected personal data to the respective newly established/transformed company or company – legal successor.
Format Building Products Ltd. processes personal data in strict compliance with the principle of minimization of the data processed whereby data is processed only for specific, reasonable and legitimate purposes (need-to-know principle).

Personal data
Personal data is any information related to an identified individual or individual that can be identified on the basis of the relevant data. Data processing purposes
Format Building Products Ltd. collects and processes personal data that are necessary to carry out its activities. Format Building Products Ltd. processes personal data of its website users and the company's  national telephone, when through the contact form on the site, by email or by phone an inquiry, complaint, grievance, complaint or other signal is submitted by a user. The processing of personal data is for the following purposes:
Format Building Products Ltd.  to respond as well as to undertake actions with regard to the submitted inquiry, claim, complaint, appeal or other signal from a user;
Format Building Products Ltd.  to maintain records with regard to the submitted inquiries, claims, complaints, appeals or other signals by users, including for the purposes of control and supervision by public authorities and the respective administrative procedures.
With the consent of the user, or when permitted by law, Format Building Products Ltd. may use the personal data of users, namely email address and names, for marketing purposes, including contacting the user to provide information, news and offers. If they have agreed to receive such marketing information, users may at any time withdraw their consent through the functionality provided in each marketing email (link) for this purpose.

Categories of processed personal data
Format Building Products Ltd.  processes the following categories of personal data from the following data subjects – users of the website as well of the national consumer’s telephone line of the company:
For individuals who have submitted an inquiry, complaint, claim or other signal Formatt Building Products Ltd.  processes the personal data, which have been voluntary submitted by the data subject through the contact form, the telephone conversation, the email, or other type of correspondence with the company (thus having granted consent for their processing). The company requires from the usernames, phone and contact address as a minimum for carrying out of checkup and preparation of response to the user.
When users send inquiry, claim, complaint, appeal or other signal to Formatt Building Products Ltd. through the contact form at the website or through e-mail, or through the national consumer’s telephone line, then it is presumed that the users have given their free, explicit and informed consent for processing of the personal data which is voluntarily included by them in the respective inquiry, claim, complaint, appeal or other signal.

Security measures
Formatt Building Products Ltd. takes sufficient technical and organizational measures to protect the personal data it processes from theft, misuse, unauthorized access, unauthorized disclosure, unauthorized deletion and any other unauthorized processing or disposal with such data.
All representatives and employees of Formatt Building Products Ltd.,  as well as all counterparties of the company, are obliged to keep confidentiality as well as to apply strictly the applicable laws in the field of personal data protection.
When users submit an inquiry, claim, complaint, appeal or other signal to Format Building Products Ltd. through the contact form on the  website, by email or through the national  consumer’s telephone line, Format Building Products Ltd. may provide the personal data of such users to: (a) employees of the company in its quality control department and marketing department; (2) employees of the company in managerial positions, namely director of production department, director of sales department, director of logistics department and the respective regional sales manager, as the case may be; (3) external consultants of the company in order to protect its legitimate interests; (4)  public authorities in case of exercising of their functions as well as for the purposes of the respective procedures before such authorities.
In cases where Formatt Building Products Ltd. provides personal data to third parties, the company applies mechanisms, including contractual ones, which guarantee that such data is processed and protected in compliance with the applicable laws.

Time limits for storing of data
Format Building Products Ltd. complies with the principle of storing data only for the time necessary for completing the purpose for which such data has been collected, unless the applicable laws require a longer storage period for such data. Format Building Products Ltd.  deletes and erases personal data related to submitted inquiries, claims, complaints, appeals or other signals with regard to company’s products immediately after expiry of the statutory time limits for investigations by administrative authorities, for imposition of legal sanctions for infringements of the law, including consumers protection and competition protection laws, as well as for submission of legal (court or out of court) consumers’ claims against the company. Format Building Products Ltd.  deletes and erases personal data related to submitted inquiries with regard to company’s products not later than upon expiration of 6 months after completion of the correspondence with the user under the respective inquiry.

Personal data rights
According to the Regulation and the  PDPA data subjects have the following rights at all times: (1) right of access to their personal data processed by Format Building Products Ltd.; (2) the right to demand correction of inaccurate data, deletion (in case there is proper legal basis for this), restriction or blocking (if there is proper legal basis for this)  right to restrict and block the of processing of personal data processed by by Formatt Building Products Ltd.; (3) the right for data portability in the presence of the conditions for this according to the Regulation; (4)  right to object at any time to the processing of their personal data, as well as right to withdraw their consent for processing of personal data, without prejudice to  legitimacy of the processing prior to such withdrawal, when there is proper legal basis for that; (5 right to file a complaint with the Bulgarian Personal Data Protection Commission in case where the data subject considers that his/her rights related to data protection have been violated.
Format Building Products Ltd.  may refuse to grant requests for exercising of rights on a grounds provided for in the Regulation and/or the PDPA, including in case of unreasonably repeating requests, requests that require unproportionate efforts and/or costs for the controller, as well as when the respective request is manifestly unfounded or when such request puts in danger or breaches the confidentiality and rights of other data subjects.


Entry into force and updates
This policy enters into force on 04/10/2021. Formatt Building Products Ltd. provided that each amendment/update should be published on the website of the company, whereas Formatt Building Products Ltd.  may undertake upon its discretion other actions for notifying the users of such amendments/updates in the Policy.